How To Use Theatre Tokens
You can redeem your Theatre Tokens by contacting the box office directly, or online at the below websites only. The simplest way to contact the box office this is either by email, though you can also reach them over the phone or in person. Please check the page of the theatre you wish to attend for their contact details. You will need your 16 digit Token Number and 4 digit PIN found underneath the scratch off panel - the image below shows where you will be able to find both numbers on your Theatre Token; if you are redeeming in person the theatre will be able scan the barcode.
You can use all or part of the balance on your Gift Card or eGift to pay, or part-pay for theatre tickets at participating venues. If the theatre tickets cost more than your Theatre Tokens balance you will need to pay the outstanding amount using cash or a debit/credit card.
Your Theatre Tokens can now be used to online to buy tickets at the following venues:
In London: Official London Theatre, TKTS, London Coliseum, Gielgud Theatre, Noël Coward Theatre, Novello Theatre, Prince Edward Theatre, Prince of Wales Theatre, Sondheim Theatre, Wyndham's Theatre and the Victoria Palace Theatre.
Outside of London: The Lowry, Queen's Theatre Hornchurch, Yvonne Arnaud Theatre and the Mull Theatre.
Online redemption continues to roll out to new theatres. Make sure to sign-up to receive our emails to be the first to hear where and when!
If you are redeeming a paper Token(s) in person, you will simply need to hand over the denominations you wish to use. If redeeming over the phone you will need to quote the 6 or 8 digit Token number starting with 2 letters (for Tokens issued between 2008 and 2018), or the 16 digit Token number starting 63008203 (for Tokens issued after 2018),
and also quote the last 4 digits of the number found under the scratch off panel (PIN).
If the tickets cost less than the vouchers you are redeeming you will be given change in the form of a new Gift Card or eGift to use on your next visit to the theatre.
If the tickets cost more you will need to pay the outstanding amount using cash or a debit/credit card.
If you hold older Theatre Tokens, please check whether these are our ‘legacy vouchers’ as they will need replacing before you redeem them.
Using Your Theatre Tokens In London?
If booking by phone we suggest you use the phone numbers we provide on our Where To Use page. Be aware that when calling some theatres, you may be transferred to their preferred ticket agents who also accept reservations made with Theatre Tokens. Your Theatre Tokens can also be used online at Official London Theatre, TKTS, London Coliseum, Gielgud Theatre, Noël Coward Theatre, Novello Theatre, Prince Edward Theatre, Prince of Wales Theatre, Sondheim Theatre, Wyndham's Theatre and the Victoria Palace Theatre.
If you decide to drive into London to see a show, take advantage of the half-price Theatreland Parking Scheme offered by Q-Park.
If you have any questions check out our FAQ section, or contact us.