Give the gift of theatre

What are Theatre Tokens?

Theatre Tokens are gift cards that can be used to buy tickets at over 300 theatres across the UK, including London's West End.

They’re available as physical gift cards or e-gifts, and they never expire.

Find your nearest participating theatre

Where can I buy Theatre Tokens?

You can purchase Theatre Tokens:

  • Online: Buy now
  • In person: From participating theatres and high street retailers including:
    Tesco, Sainsbury’s, Asda, Morrisons, Waitrose, John Lewis, Waterstones, Co-op, Boots, and WH Smith.

Find a retailer near you

How do I use Theatre Tokens?

You can use your Theatre Tokens:

  • Directly with any participating venue
  • Online at selected theatres

Check your chosen venue’s page for booking details. You’ll need your Token Number and PIN.

You can use part or all of your balance. If your order exceeds the balance, simply pay the difference with a debit or credit card.

Read the full guide on how to use your Tokens

Find your nearest participating theatre

See venues that accept Tokens online

Do Theatre Tokens expire?

No. Theatre Tokens do not expire. Even vouchers issued as far back as 1984 remain valid, as long as they haven’t been used already.

Some older vouchers may need to be replaced for security reasons.

Learn more about legacy vouchers

Where can I find my Token number?

  • Modern Tokens: A 16-digit number starting with 6300.
  • Older Tokens: A code on the back, beginning with two letters (i.e. XX, TT, EE, LL, or AA).

See how to locate your Token number

Where can I find my PIN?

Your PIN is a 4-digit number revealed under the scratch-off panel on your Theatre Token.

  • If there are more than four digits, just use the final four numbers.
  • Ignore any “void if removed” messages—these are outdated.
  • If there’s no scratch-off panel, your Token may need upgrading so please email a photo or scan of your Token to: hello@theatretokens.com

Delivery information & options?

Delivery Type

Cost

Delivery Time

Standard delivery via Royal Mail (Whistl)

£2.35

3-4 working days from order date

Royal Mail Special Delivery

 £9.55

Guaranteed next working day (when ordered before 1pm)

Email (Theatre Tokens eGift)

Free

Immediate or 12:01am on day of your choice

  • All gift card orders are dispatched the next working day (Mon–Fri).
  • Special Delivery requires a signature.
  • There are no deliveries on Sundays or Bank Holidays.
  • We cannot deliver gift cards internationally. For overseas recipients, please choose an e-gift.

For queries about your delivery, please email hello@theatretokens.com or log into your account to check your order status.

Do you accept orders from overseas?

Yes – we can accept orders from outside of the UK but can only dispatch gift cards to a UK delivery address. This does not affect e-gift purchases which can be sent to any valid email address worldwide

Can I print out my e-gift?

Yes!

  • Use the download button to print it.
  • Theatres can also scan the Token directly from your phone or tablet.
  • We recommend saving the e-gift to your device for easy access.
  • You can also save your Token to your Apple or Google Wallet.

Can I protect my Tokens from loss or theft?

Yes – we recommend registering your Tokens on our website.
This allows us to trace your Token numbers using your email if they’re ever lost or stolen.

To report lost Tokens, email hello@theatretokens.com

Please note we can only replace the available balance at the time you notify the Theatre Tokens Team

I have found some old Tokens. Can I still use them?

Yes – as long as they haven’t been used, all Theatre Tokens remain valid.
Some older Tokens may need to be exchanged for security reasons.

More info on legacy vouchers

My Tokens aren’t working. What should I do?

  • First, check you’re following the correct steps on our How To Use page.
  • If your Tokens still aren’t working, email a photo of the back of the Tokens to hello@theatretokens.com and we’ll help investigate.

What happens if I lose my Tokens?

If your Tokens are lost or stolen, email us at hello@theatretokens.com with as much detail as possible.
We’ll do our best to trace and, if possible, replace the remaining balance.

What if the theatre tickets cost more or less than my Tokens?

  • If they cost less: The remaining balance stays on your gift card or e-gift for future use.
  • If they cost more: You can pay the difference using another accepted payment method.
  • If using an old paper Token: Any remaining value will be issued as a gift card.

What do I do if I want to swap my One4all vouchers for Theatre Tokens?

To exchange your One4all card for Theatre Tokens, simply follow the instructions below:

  • Use your own name and address as the billing address of the card.
  • In payment options at the checkout, select ‘Mastercard/Visa'.
  • Use the ‘Valid Thru’ date on the front of the card in the Expiry Date box.
  • Find the CVV2 number behind the silver panel on the back of the card.

Can I have a refund on my Theatre Tokens?

Refund requests must be made by the original purchaser to the retailer from whom the Tokens were bought.

If purchased directly from us:

  • You can request a refund within 14 days of receiving your order.
  • The Tokens must not have been redeemed.
  • Requests must be made in writing via email.

Placing a business order?

We’d love to help! Email us at hello@theatretokens.com

This inbox is monitored Monday - Friday from 9.30am to 5.30pm.

Are you a theatre that would like to join the scheme?

Email us at hello@theatretokens.com and we can help you with the process.

This inbox is monitored Monday - Friday from 9.30am to 5.30pm.

Need more help?

We’re here Monday - Friday from 9.30am to 5.30pm.

Contact us by at hello@theatretokens.com 

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