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Give the gift of theatre

What are Theatre Tokens?

Theatre Tokens are gift vouchers which are exchangeable for tickets at theatres across the UK, including London's West End. See a full list of participating theatres.

As of 2017, Theatre Tokens are now available as plastic Gift Cards and eGifts, available in any amount from £5. Pre-2017, Theatre Tokens were paper vouchers available in denominations of £5, £10 and £20. As Theatre Tokens have no expiry date, all variations of the Tokens are still redeemable, but some older versions of the voucher may need to be replaced for security reasons, see our information on ‘legacy vouchers’.

You can also use Theatre Tokens to pay for Kids Week tickets. Kids Week is a way of encouraging families to get into the habit of going to the theatre. For the whole of August, a child who’s aged 16 or under can go to any London participating show for FREE as long as they’re accompanied by a full paying adult. Adults can also buy up to two extra children’s tickets at half price and there are no booking fees. Plus, there’s free activities on selected dates and Kids Eat Free deals available.

How to use and where to use your Theatre Tokens

Theatre Tokens gift cards, eGifts and paper Tokens can be redeemed in over 250 venues throughout the UK. A full list of participating venues can be found here.

More information on how to use your Theatre Tokens can be found here.

Where can I buy Theatre Tokens?

You can buy Gift Cards and eGifts online here, and Gift Cards over the phone on our Tokenline 020 3011 0755 or in person from participating theatres or high street retailers including Tesco, WHSmith and Waterstones, and from the TKTS booth in Leicester Square, London:

Delivery information & options?

Delivery Type


Delivery Time

Royal Mail 1st Class


2-3 working days from order date

Royal Mail Special Delivery


Order before 2pm for next working day delivery

Email (Theatre Tokens eGift)


Immediate or on a day of your choice (sent at 12:01am)


All orders are despatched on the next working day (Monday-Friday) via Royal Mail 1st Class Post. Delivery is normally 2-3 working days from the order date. There is a £1.99 charge that covers the packing of the product.

If you need a quicker service, select the Special Delivery option at checkout and order before 2pm for delivery the next working day before 1pm. Please note that this service requires a signature on arrival. Royal Mail do not offer the Special Delivery service for delivery on Saturday or Sunday, so orders placed on a Thursday will be delivered the following Monday. This service costs £7.00.

We regret that we cannot deliver on Sundays and Bank Holidays and we cannot deliver internationally.

If you need your Theatre Tokens quickly or you want to send them to someone who is not in the UK, we suggest choosing our eGift option so the Theatre Tokens can be emailed directly to your recipient almost immediately.

If you have any queries about the despatch date of your order or you require any assistance, please contact us. You can also check the status of your order by logging into your account and reviewing your orders.



Yes, we can send them directly to the recipient if you supply us with their name, address and an accompanying message. For plastic Gift Cards the recipient must live in the UK, but our eGifts can be sent straight to their email inbox anywhere in the world!



We can accept orders from outside of the UK but can only dispatch Gift Cards to a UK delivery address. However, we are able to send directly to your recipient’s UK address.

This does not affect eGift purchases which can be sent to any valid email address.

You can also purchase Theatre Tokens Gift Cards in person from our friends at First Bookshop in Londonderry, Northern Ireland (Token House Partnership, Casni, 43 John Street, Cityside, Derry, BT48 6JY).



Yes, simply print out your voucher using the download button. If you are using a a phone or tablet the theatre can scan directly from the device or key in the Token number. We do, however, recommend you download the Theatre Token to your device for easy access and safekeeping.

Can I protect my Gift Card, eGift and Vouchers?

We recommend that all recipients of Theatre Tokens take a moment to register their Tokens on our website.This allows us to trace the Token numbers using your e-mail address in the event that they are lost or stolen. Please note we can only replace the available balance at the time you notify the Theatre Tokens Team.

If you wish to get in contact with a member of the Theatre Tokens team please submit a query.

Need more help:
Submit a Query

I have found some old Tokens, can I still use them?

Theatre Tokens have no expiry date so as long as they haven’t already been redeemed you can use them. For security reasons, some older versions of our Theatre Tokens will need to be replaced before using. We call these our ‘legacy vouchers’ and you can find out more here.

Need more help:
Submit a Query

My Gift Card, eGift or paper Theatre Tokens are not working

Please make sure you have read and understood the particulars of our “how to use” page.

If you hold older Theatre Tokens, please check whether these are our ‘legacy vouchers’ as they will need replacing before you redeem them.

If you have tried to use your Tokens directly with a participating venue and have given the correct information but your Tokens are still not working, please submit a query so that we can check them for you.

We are aware that there are a few paper Tokens in circulation with incorrect Token numbers. If your Token has 13 digits and starts with 6300 8203 would you please contact us.

Need more help:
Submit a Query

What can I do if my Gift Card, eGift or Vouchers are lost or stolen?

If you have registered your Tokens on our website then simply contact us with your e-mail address. We will then trace and cancel your lost Token number and send you a replacement eGift immediately.

Please note we can only replace the available balance at the time you notify the Theatre Tokens Team.

If your Tokens are lost or stolen and have not been registered, please send us the Token numbers (if you have them). Alternatively, providing the Tokens were purchased directly from us, we can trace the Token numbers using the purchaser e-mail address or the original order number

If you need to get in contact with a member of the Theatre Tokens team please submit a query.

Need more help:
Submit a Query

Does it matter if the theatre tickets cost more or less than my Theatre Tokens?

No. If the tickets cost less than your Theatre Tokens Gift Card or eGift the remaining balance will be available to use next time. If you are redeeming a paper Theatre Token and require change you will be given a new plastic Gift Card with your change value. If the tickets cost more than your Theatre Tokens, you can make the additional payment with the accepted payment method of your chosen theatre.

Can I use Theatre Tokens to buy theatre tickets at the TKTS booth?

Yes, Theatre Tokens are sold and redeemed at the TKTS ticket booth in Leicester Square.

What do I do if I want to swap my Leisure, Sodexo Say shopping, Compliments voucher or Post Office ONE4ALL vouchers for Theatre Tokens?

All you need to do to exchange any of the above vouchers for Theatre Tokens is post them (we advise using a secure delivery method) with a covering letter or note explaining that you'd like to swap your vouchers for Theatre Tokens to:

THEATRE TOKENS, 32 Rose Street, Covent Garden, London, WC2E 9ET

Provided they have not expired and are not damaged we will exchange them for the equivalent value in Theatre Tokens for you to use at any of our participating theatres. The Theatre Tokens will be sent to your email address in the form of an eGift.

Please supply your full name, email address, postcode and a contact telephone number to us when you send your vouchers in so that we know where to send your Theatre Tokens eGift to and in case of any queries. Please note only ‘Leisure’, ‘Sodexo SayShopping’ and ‘Compliments Voucher’ (previously Capital Bond) can be exchanged for Theatre Tokens and are subject to each voucher provider's terms and conditions.

Voucher exchanging cannot be processed in conjunction with any other Theatre Tokens offer.



One4All vouchers can now be redeemed online. Simply follow the instructions below:

  • Use your own name and address as the billing address of the card.
  • In payment options at the checkout, select ‘Mastercard/Visa'.
  • Use the Valid Thru date on the front of the card in the Expiry Date box.
  • Find the CVV2 number behind the silver panel on the back of the card.

Can I get a refund on my Theatre Tokens?

Any request for a refund must be made directly by the purchaser (and not the recipient) of the Theatre Tokens to the relevant issuing retailer of the Theatre Tokens. If you have purchased your Theatre Tokens directly from Society of London Theatre, you have the right to cancel this order and receive a refund, provided that the Theatre Tokens have not been redeemed and you do so in writing to us by completing a cancellation form within 14 days of receipt of your order.

What is the Society of London Theatre?

Society of London Theatre (SOLT) is the not-for-profit organisation which provides a collective voice for the theatre owners, producers and managers of all the major commercial and grant-aided theatres across London. As well as protecting the interests of all its member theatres, SOLT promotes theatregoing through activities including the Olivier Awards with MasterCard, the TKTS ticket booth, the Official London Theatre website and its printed fortnightly listings guide, Theatre Tokens and the popular annual celebration West End LIVE. It also administers the audience development initiatives Kids Week and London Theatre's New Year Sale, and supports a number of theatrical charities including Stage One and Mousetrap Theatre Projects.

Business order

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Want to join the scheme?

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Need more help?

If you still need assistance you can contact us by submitting a query below.

Need more help:
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Tokenline: 020 3011 0755

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