I have questions about my Love Your Local Theatre voucher
If you have questions about the Free £25 Theatre Voucher that's part of the Love Your Local Theatre campaign, please click here.
What are Theatre Tokens?
Theatre Tokens are gift vouchers which are exchangeable for tickets at over 300 theatres across the UK, including London's West End. See a full list of participating theatres.
Theatre Tokens are available to buy as Gift Cards or eGifts, available in any amount from £5. Pre-2017, Theatre Tokens were paper vouchers available in denominations of £5, £10 and £20. As Theatre Tokens have no expiry date, all variations of the Tokens are still redeemable, but some older versions of the voucher may need to be replaced for security reasons - see our information on ‘legacy vouchers’.
You can also use Theatre Tokens to buy tickets online at OfficialLondonTheatre.com. This means they can be used in both The Official London Theatre Sale and for Kids Week. New Year Sale is an annual sale that encourages people to 'Get Into London Theatre' with tickets to big West End shows starting from as little as £10 for the first six weeks of the year. Kids Week is a way of encouraging families to get into the habit of going to the theatre. For the whole of August, a child who’s aged 16 or under can go to any London participating show for FREE as long as they’re accompanied by a full paying adult. Adults can also buy up to two extra children’s tickets at half price and there are no booking fees. Plus, there’s free activities on selected dates and Kids Eat Free deals available.
Where can I buy Theatre Tokens?
You can buy Gift Cards and eGifts online here, and Gift Cards over the phone on our Tokenline 020 3011 0755 (please note: This line is currently closed and we currently do not know when it will be open again) or in person from participating theatres or high street retailers including Tesco, Sainsbury's, Morrisons, Waitrose, John Lewis, WHSmith and Waterstones:
How and where to use your Theatre Tokens
Theatre Tokens gift cards, eGifts and paper Tokens can be redeemed in over 280 venues throughout the UK. A full list of participating venues and their contact details can be found here.
You can redeem your Theatre Tokens by contacting the box office directly, or online at the below websites only. The simplest way to contact a theatre box office is usually by email, though you can also reach them over the phone or in person. Please check the page of the theatre you wish to attend for their contact details. You will need your 16 digit Token Number and 4 digit PIN (found underneath the scratch off panel) - the image below shows where you will be able to find both numbers on your Theatre Token. If you are redeeming in person the theatre will be able scan the barcode.
You can use all or part of the balance on your Gift Card or eGift to pay, or part-pay for theatre tickets at participating venues. If the theatre tickets cost more than your Theatre Tokens balance you will need to pay the outstanding amount using cash or a debit/credit card.
Your Theatre Tokens can now be used to online to buy tickets at these venues.
Detailed information on how to use your Theatre Tokens can be found here.
Do Theatre Tokens have an expiry date?
Theatre Tokens DO NOT have an expiry date.
All variations of the Tokens are therefore still redeemable, but some older versions of the voucher may need to be replaced for security reasons. See our information on ‘legacy vouchers’.
Where is my PIN?
You will need your PIN to redeem and/or register your Theatre Token.
Your PIN is a four digit number that is usually found on the reverse of the Theatre Token behind a scratch-off panel.
On some designs, the scratch-off panel and PIN is found on the front of the voucher.
If the number underneath the scratch-off panel is longer than four numbers, please only use the final four digits (ignoring any dashes) as your PIN. Please ignore the "Void if Removed" warning, this no longer is true and removing the scratch-off panel will not void your Theatre Token.
If you have no scratch-off panel or PIN, you may need to upgrade your voucher. You can do this by sending a photo or scan of your Token number(s) to firstname.lastname@example.org
Delivery information & options?
Royal Mail 1st Class
2-3 working days from order date
Royal Mail Special Delivery
|Guaranteed by 9pm next working day
Email (Theatre Tokens eGift)
Immediate or 12:01am on day of your choice
All physical orders are despatched on the next working day (Monday-Friday).
May Bank Holidays: Due to the upcoming bank holiday on 29 May there may be a delay in when Gift Cards are despatched. Any Gift Cards ordered after 2pm on the preceding Friday will not be despatched until Tuesday 30 May. This will also impact Gift Cards ordered to be delivered on a preferred date. We apologise for the inconvenience. If you need a gift urgently, our eGifts are sent immediately no matter when ordered.
For up-to-date information on strikes and what services are impacted, please check the Royal Mail website by clicking here.
Orders despatched via Royal Mail 1st Class Post have a delivery time of normally 2-3 working days from the order date. There is a £1.99 charge that covers the postage and packing of the product.
Orders despatched via Royal Mail Special Delivery require a signature on delivery and are guaranteed delivery by 9pm the next working day.
We regret that we cannot deliver on Sundays and Bank Holidays and we cannot deliver internationally.
If you need your Theatre Tokens quickly or you want to send them to someone who is not in the UK, we suggest choosing our eGift option so the Theatre Tokens can be emailed directly to your recipient almost immediately.
If you have any queries about the despatch date of your order or you require any assistance, please contact us. You can also check the status of your order by logging into your account and reviewing your orders.
CAN THEATRE TOKENS BE SENT DIRECTLY TO THE RECIPIENT?
Yes, we can send them directly to the recipient if you supply us with their name, address and an accompanying message. For plastic Gift Cards the recipient must live in the UK, but our eGifts can be sent straight to their email inbox anywhere in the world!
DO YOU ACCEPT ORDERS FROM OVERSEAS?
We can accept orders from outside of the UK but can only dispatch Gift Cards to a UK delivery address. However, we are able to send directly to your recipient’s UK address.
This does not affect eGift purchases which can be sent to any valid email address.
You can also purchase Theatre Tokens Gift Cards to be posted worldwide from our friends at First Bookshop in Londonderry, Northern Ireland (Token House Partnership, Casni, 43 John Street, Cityside, Derry, BT48 6JY).
CAN I PRINT OUT MY EGIFT?
Yes, simply print out your voucher using the download button. If you are using a a phone or tablet the theatre can scan directly from the device or key in the Token number. We do, however, recommend you download the Theatre Token to your device for easy access and safekeeping.
Can I protect my Gift Card, eGift and Vouchers?
We recommend that all recipients of Theatre Tokens take a moment to register their Tokens on our website.This allows us to trace the Token numbers using your e-mail address in the event that they are lost or stolen. Please note we can only replace the available balance at the time you notify the Theatre Tokens Team.
If you wish to get in contact with a member of the Theatre Tokens team please submit a query.
Need more help:
Submit a Query
I have found some old Tokens, can I still use them?
Theatre Tokens have no expiry date so as long as they haven’t already been redeemed you can use them. For security reasons, some older versions of our Theatre Tokens will need to be replaced before using. We call these our ‘legacy vouchers’ and you can find out more here.
Need more help:
Submit a Query
My Gift Card, eGift or paper Theatre Tokens are not working
Please make sure you have read and understood the particulars of our “how to use” page.
If you hold older Theatre Tokens, please check whether these are our ‘legacy vouchers’ as they will need replacing before you redeem them.
If you have tried to use your Tokens directly with a participating venue and have given the correct information but your Tokens are still not working, please submit a query so that we can check them for you.
We are aware that there are a few paper Tokens in circulation with incorrect Token numbers. If your Token has 13 digits and starts with 6300 8203 would you please contact us.
Need more help:
Submit a Query
What can I do if my Gift Card, eGift or Vouchers are lost or stolen?
If you have registered your Tokens on our website then simply contact us with your e-mail address. We will then trace and cancel your lost Token number and send you a replacement eGift immediately.
Please note we can only replace the available balance at the time you notify the Theatre Tokens Team.
If your Tokens are lost or stolen and have not been registered, please send us the Token numbers (if you have them). Alternatively, providing the Tokens were purchased directly from us, we can trace the Token numbers using the purchaser e-mail address or the original order number.
If your Tokens are lost or stolen, have not been registered and you are not the purchaser, please contact the purchaser to contact us so we can send you a replacement.
If you need to get in contact with a member of the Theatre Tokens team please submit a query.
Need more help:
Submit a Query
Does it matter if the theatre tickets cost more or less than my Theatre Tokens?
No. If the tickets cost less than your Theatre Tokens Gift Card or eGift the remaining balance will be available to use next time. If you are redeeming a paper Theatre Token and require change you will be given a Gift Card with your change value. If the tickets cost more than your Theatre Tokens, you can make the additional payment with the accepted payment method of your chosen theatre.
What do I do if I want to swap my Leisure, Compliments or Post Office ONE4ALL vouchers for Theatre Tokens?
Theatre Tokens no longer accept Leisure, Compliments or Sodexo SayShopping Vouchers.
WHAT DO I DO IF I WANT TO SWAP MY POST OFFICE ONE4ALL VOUCHERS FOR THEATRE TOKENS?
One4All vouchers can now be redeemed online. Simply follow the instructions below:
- Use your own name and address as the billing address of the card.
- In payment options at the checkout, select ‘Mastercard/Visa'.
- Use the Valid Thru date on the front of the card in the Expiry Date box.
- Find the CVV2 number behind the silver panel on the back of the card.
Please note due to new anti-money laundering regulations, the maximum online spend that One4All will accept is £40. If you wish to redeem more than £40 on one token, you will have to buy an eGift of £40 and then top-up the same Theatre Token in subsequent transactions of £40 or less.
While Theatre Tokens can be purchased with One4All Vouchers, we are not included in the One4All Entertainment Favourites Card.
Can I get a refund on my Theatre Tokens?
Any request for a refund must be made directly by the purchaser (and not the recipient) of the Theatre Tokens to the relevant issuing retailer of the Theatre Tokens. If you have purchased your Theatre Tokens directly from Society of London Theatre, you have the right to cancel this order and receive a refund, provided that the Theatre Tokens have not been redeemed and you do so in writing to us by emailing or submitting a query within 14 days of receipt of your order.
What is the Society of London Theatre?
Would you like to place a business order?
Are you a theatre that would like to join the scheme?
Need more help?
If you still need assistance you can contact us by submitting a query below. This inbox is monitored Monday - Friday from 9.30am to 5.30pm. We will respond to your query within 3 working days.
Need more help:
Submit a Query