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COOKIES USAGE POLICY

The Theatre Tokens scheme is administered by the Society of London Theatre (SOLT) a company registered in England and Wales (company number: 527227) whose registered office is at 32 Rose Street, London, WC2E 9ET ("SOLT").

By accessing and using the Theatre Tokens website (TheatreTokens.com) (the “Site”) you are agreeing to the use of “cookies” and similar technologies by SOLT. Please read the information below as it explains what cookies are and how we use cookies on the Site. Please also read our Privacy Policy to see how we use your information. We may update this Cookie Usage Policy from time to time so please do revisit this page.

WHAT ARE COOKIES?
A cookie is a small file of letters and numbers that is downloaded on to your computer or any other device used to visit a website (eg a mobile phone). Cookies are used by many websites to enable the website to work efficiently and to distinguish you from other users in order to improve your browsing experience. For example, cookies can remember your preferences so you do not have to input the same data each time you visit a website, record what you have put in your shopping basket, and count the number of people viewing a website to analyse whether the website is being used or whether the content needs to be updated.

HOW DO WE USE COOKIES?
We use:

  • Performance cookies which let us know how visitors use the website so that we can continue to improve the website for those using it, eg which pages are most popular and which features are no longer relevant to visitors. These cookies do not collect personal information so you cannot be identified by the information collected. These cookies are operated by a third party on our behalf.
  • Functionality cookies allow us to remember your choices and personalise your experience on this website.

LIST OF COOKIES WE USE

Usage Cookie Names Further Information Duration Type of Cookie
Remembering your Cookie preferences ASP.NET_SessionId This cookie is strictly necessary to identify your user session Session Functional
Remembering your Cookie preferences cp, cpd These cookies remember your choice cookie preferences for TheatreTokens.com 3 months Functional
Your shopping cart shoppingCart This cookie is used to remember the products that you have included in your basket Session Functional
Page Cache w3tc_referrer We use W3Total Cache to cache the pages on our website to improve performance Session Functional
Analytics (Google) _ga, _gat, _gid   These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and where visitors have come to the website from and the pages they have visited. Session Functional
HotJar _hjincludedinsample Used to gather feedback regarding your session, to help us improve the effectiveness of our website Session Performance
Social Sharing _atuvc This cookie allows you to easily share our pages to other platforms. Session Social

 

THIRD PARTY COOKIES
There are no other third party cookies currently used on the Theatre Tokens website but we may allow other third parties to deploy cookies in the future in order to gather information about users so they can tailor their advertising for you, provide you with relevant information based on your interests, and provide specific services to you. For example third parties may generate banner adverts for low cost car parking in the West End pre- and post- shows, list adverts for theatre productions in London, personalise your social media profiles with tailored features, enable you to view YouTube videos, and be alerted to similar types of music videos. These third party cookies may have the capability to track your browsing across different websites. We would not control the dissemination of these cookies. You should check the third party websites for more information about these cookies.

WHEN DO OUR COOKIES EXPIRE?
The lifespan of the cookies we set on the Theatre Tokens website ranges from the duration of your current session on the Theatre Tokens website to 2 years.

BLOCKING COOKIES
You can adjust your browser settings to block most cookies. The “help” function on your browser should explain how to do this. However, please be aware that if you block all cookies you may not be able to access all of the features on the Theatre Tokens website and may experience reduced functionality when using certain parts of the Theatre Tokens website.

ADDITIONAL INFORMATION
You can find out more about cookies, including how to disable, enable or delete them, at the following websites:

 

If you have any questions about our Cookie Usage Policy or complaints please contact us.

Policy last updated: 25 May 2018

Tokenline: 020 3011 0755