Using Theatre Gift Vouchers

Been given Theatre Tokens? Or just wondering how they work? Here’s what you need to know about these unique theatre gift vouchers…

Theatre Tokens never expire!

So you’ll never find that you can’t use them – even if you do lose them down the back of the sofa!

Wherever you are you won't have far to go

Whether you want to visit your local theatre or try somewhere completely new, you’ll never have to go far to find a participating theatre – Theatre Tokens can be used at over 240 theatres across the country, including all of London’s West End. Click here to search our handy map, or download the full list.

Pick a theatre and a show

Don’t forget to sign-up to our monthly newsletter or join us on Facebook and Twitter to keep up-to-date with special offers and competitions.

Once you know which theatre you want to visit, you can click through to their website from our Where To Use page to see what shows are on. Alternatively, if you visit our Facebook page, we mention many of the shows you can use your Tokens to see and also we let you know when you can get more from your Tokens through special offers, or free workshops and Q&As.

Using your Theatre Tokens

  • In Person at the Box Office of your chosen venue or at the TKTS booth in Leicester Square
  • By Phone by calling the venue or ticket agent and quoting the security number on the Token. You will be asked to scratch off the silver/gold panel on the Token to reveal the number so the Token can be processed by the venue. Once the silver/gold panel is scratched off the Token will not be useable again. If you have problems in redeeming a Token please call Tokenline on 020 3011 0755.
  • By Post by calling the venue or ticket agent to reserve your tickets and then sending your Tokens by post or delivering in person. We advise anyone sending Theatre Tokens via the post to use a secure delivery method.

Not all venues are able to accept via all three methods, so please contact the venue or ticket agent directly for more information. Contact details are available here.

Theatre Tokens cannot currently be used online to purchase tickets.

Please note: If the tickets and booking fee exceeds the value of your Theatre Tokens, the venue or ticket agent will advise on how to pay the remaining balance.

Looking for a Theatre Break?

You can use your Theatre Tokens towards the cost of a theatre break with our friends at Superbreak. Your Tokens can be used for up to 50% of the break’s value.

Visit to see available theatre packages, then call 01904 717 362 to book. For groups of 5 rooms or 10+ adults, please call 01904 420 454).

Using your Theatre Tokens in London?

The majority of London theatres accept reservations made with Theatre Tokens by phone. When you call to book your tickets, many theatres will ask you to quote a security number from your Tokens so that they can accept them instantly and issue your tickets.

If, for any reason, the theatre is unable to accept your Tokens in this way, they will ask you to post them or call in with them and will hold your tickets for an agreed time period until the Theatre Tokens are received.

When calling some theatres, you may be transferred to Ticketmaster who also accept reservations made with Theatre Tokens.

To find out what’s on in London and get help on planning your trip visit

If you decide to drive into London to see a show, take advantage of the half-price Theatreland Parking Scheme offered by Q-Park. You can find more details on this offer here.

If you have any questions check out our FAQ section, or contact us.