Theatre Tokens Terms And Conditions

The Theatre Tokens scheme is operated by West End Theatre Managers Limited ("WETM") whose registered office is at 32 Rose Street, Covent Garden, London, WC2E 9ET.

You may only exchange Theatre Tokens for tickets to performances at theatres participating in the Theatre Tokens scheme. A list of participating theatres is available on the Theatre Tokens website at www.theatretokens.com. You acknowledge that participating theatres may withdraw from the scheme at any time. While WETM uses its reasonable efforts to maintain an accurate and up to date list of participating theatres on the website, WETM makes no warranties or representations as to its accuracy or completeness and is not responsible for any errors or omissions on such list.
Tickets are subject to availability and a booking fee may apply. You acknowledge that theatres participating in the Theatre Tokens scheme reserve the right to restrict the use of Theatre Tokens in respect of tickets for certain performances or events and/or to restrict or prohibit the use of Theatre Tokens in conjunction with any discounts and/or other special offers offered by the theatres including discounted group bookings at their sole discretion.
Theatre Tokens may not be exchanged for tickets already supplied, other goods or cash, and are not transferable for value.
To be valid when presented for exchange, the foil panel on the front of a Theatre Token must not have been removed or have been damaged in any way. WETM has no obligation to exchange invalid Theatre Tokens, although it may do so in its sole discretion.
If the value of Theatre Tokens exchanged by you exceed the price of the tickets purchased (including any booking fee), change will be given as Theatre Tokens, unless the amount of such excess is less than £1 when it will be given to you in cash. If the price of the tickets purchased by you (including any booking fee) is more than the value of the Theatre Tokens exchanged, you will be required to pay the balance.
Theatre Tokens have no expiry date.
Any request for a cash refund must be made directly by the purchaser (and not the recipient) of the Theatre Tokens to the relevant issuing retailer of the Theatre Tokens. Any cash refund made by an issuing retailer will be at the sole discretion of the issuing retailer in accordance with its applicable refund policy. If you have purchased your Theatre Tokens directly from WETM, you acknowledge that it is WETM’s policy not to give cash refunds unless you have a statutory right to such a refund. Theatre Tokens cannot be replaced if lost or stolen.
WETM reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time.

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