Frequently Asked Questions

Theatre Tokens are gift vouchers which are exchangeable for tickets at more than 240 theatres across the UK, including London's West End.

See a full list of participating theatres. Theatre Tokens are available in denominations of £5, £10 and £20

They can also be used as part payment for theatre breaks with both Superbreak (tel 01904 679 999 or www.superbreak.com) and Theatre Breaks (tel 0800 458 3408 or www.theatrebreaks.com)

Theatre Tokens have no expiry date so you can use them forever as long as they still have an audit and redemption stub and have been stamped by the issuing outlet.

You can buy them online or from Tokenline on 0870 164 8800 or in person from participating theatres or high street shops.

See a full list of participating theatres

See a full list of participating retailers

There is a £1.75 charge for orders less than £250.

Yes, we can send them directly to the recipient if you supply us with their name, address and an accompanying message. The recipient must live in the UK.

All orders are despatched on the next working day (Monday-Friday) by First Class Post. If you need a quicker service, we can despatch your order using Royal Mail Special Delivery. The order would still be despatched on the next working day but would be guaranteed for delivery on the day following that by 1pm. The Royal Mail do not offer the Special Delivery service for delivery on Saturday or Sunday so orders placed on a Thursday would be delivered on the following Monday. We charge £5.50 for this service and you can take advantage of it by ticking the Special Delivery box when you place your order.

No. If the tickets cost less than your Theatre Tokens, change is given. If the amount due is more than £1 you will receive your change in Theatre Tokens and if the amount due is less than £1 you will receive your change in cash. If the tickets cost more than your Theatre Tokens, you can make the additional payment using cash, cheque or credit/debit card.

Yes, Theatre Tokens are sold and redeemed at the tkts ticket booths in Leicester Square and Brent Cross shopping centre.

Yes, we do accept orders from outside of the UK but we must be supplied with a UK delivery address. We do not despatch Theatre Tokens overseas.

All you need to do to exchange any of the above vouchers for Theatre Tokens is post them (we advise using a secure delivery method) with a covering letter or note explaining that you'd like to swap your vouchers for Theatre Tokens to:

THEATRE TOKENS, 32 Rose Street, Covent Garden, London, WC2E 9ET

Provided they have not expired and are not damaged we will exchange them for the equivalent value in Theatre Tokens for you to use at any of our participating theatres.

Please supply your full name, address, postcode and a contact telephone number to us when you send your vouchers in so that we know where to send your Theatre Tokens to and in case of any queries. If you are sending in Virgin Vouchers please make sure the reverse of the Virgin Voucher has your name and signature on the back. Please note only Virgin, Leisure, Sodexho SayShopping and Post Office One4all vouchers can be exchanged for Theatre Tokens and are subject to each voucher provider's terms and conditions.

If you need more information please contact us.